Securus Technologies announced that it had been named a finalist in the Customer Service Training Team of the Year category in the 11th annual Stevie Awards for Sales & Customer Service. Securus Technologies is a premier provider of civil and criminal justice solutions. Stevie Awards organize seven globally recognized business awards shows. I have seen that the final results will be announced at Caesars Palace in Las Vegas, Nevada.
There was more than 2300 organizations up for nominations this year, and the finalists were determined by the average scores of 77 international judges and the entries were considered in 61 separate customer service categories.
In a statement I saw that the Senior Vice President of Operations for Securus Technologies, Danny de Hoyos, commented that the company was committed to raising the bar in customer service and employee training. The company focuses on empathy for their customers and helping them through trying times with compassion and dignity. The founder and President of Stevie Awards, Michael Gallagher, commented that the judges were inspired by the many stories of success that they were exposed to from many of the participants involved.
Securus Technologies is located in Dallas, Texas and serves public safety, law enforcement, and correctional agencies across the nation, in addition to over 1.2 million inmates. Among the services they offer are communication, investigation, and emergency response. More about the company can be found at https://en.wikipedia.org/wiki/Securus_Technologies.