Complaints are not an uncommon aspect of owning a business. The trick to easily dealing with complaints is to deal with the source of the complaint instead of covering up the complaint. Having a company with a low amount of complaints is often a rare thing. That is why White Shark Media addresses how to avoid complaints as well as how to address the complaints.
White Shark Media is a successful company that specializes in AdWords. Reviews are not new to the people of White Shark Media. That is why the company have given several example complaints in addition to sharing how they solved the issue.
Here is a list of the common complaints and solutions that sometimes occur…
1.) Losing touch with the AdWords campaign.
To avoid this complaint, White Shark Media began to encourage the client to look at the ins and the outs of their campaign. When looking more closely at the AdWord campaign, a client will known more where to go and what keywords to search for.
2.) Communication is not good enough
Communication is the most important aspect of a company, especially for a consulting company. When a client complains that the communication is bad, take the following precautions…
Schedule monthly status calls
give clients direct extensions for contact
3.) Complaints about SEO services
Many consulting companies are asked this question in whether or not they can get SEO serives provided. Many consulting companies, despite and SEO experience, can help. However, a consulting company is not a SEO service, instead they are there to advice on another SEO service provided.
4.) My contact person did not help
Companies have this issue pop up all the time. The problem is that advertisement may be smooth and say all the right things. However, a contact person may not be in tune with your actual needs as an individual. To avoid this, it is recommended to create a signup process. This will be done by issuing a contact person that matches well with the client. In addition to this, it is recommended to make the contact person constantly available to the client.
Customer complaints are very common, especially among growing businesses. White Shark Media is a consulting firm that is familiar with customer’s complaints. That is why White Shark Media has offered online advice as to how to avoid complaints.